INTERNSHIP REPORT ON “Operations Management Activities in Global Islami Bank PLC”

Abstract

The internship report provides a comprehensive overview of the practical knowledge I obtained while working at Global Islami Bank. The primary area of my focus was operations management. Global Islami Bank is a top financial institution that offers Shariah-compliant banking services in Bangladesh. During the internship, I learned a lot about how the Bank works and how they make sure things run smoothly. I studied their processes and strategies to see how they make the bank work efficiently. This program's primary objective was to evaluate the association between the practical tasks we performed and the theories we studied during our Business Administration (BBA) program, emphasizing supply chain management. The short internship program I did from June 4th to September 3rd, 2023, helped me gain a quick understanding of the field I've been studying. I learned how the theoretical knowledge I acquired applies in the business world. I had a great time because I learned about banking, got work experience, and became good at it. The report starts by talking about the Bank's history and how it is committed to following Islamic banking principles. The importance of operation management for a bank is discussed in this passage. It helps the Bank keep its service quality high, follow the rules, and be better than other banks. The report summarizes the important things learned during the internship, including what worked well, what was difficult, and how things could be improved. Some essential things the study found were that the Bank focuses on putting customers first, uses technology to make things easier, and follows Islamic banking rules. In conclusion, my internship experience at Global Islami Bank gave me a valuable opportunity to acquire first-hand knowledge of the banking industry. The report says that operation management is very important for Global Islami Bank's success. This shows the importance of always getting better and making changes to stay competitive in the fast-changing banking industry.