| dc.description.abstract | This study project aims to better understand the complex dynamics of service quality in educational settings, with an emphasis on understanding of its impact on student perception. In the commercial sector, service quality is critical to corporate performance, impacting customer loyalty, brand reputation, and total revenue. Positive perceptions are shaped mostly via effective communication and involvement with customers. Marketers are critical to analyzing and improving consumer satisfaction, loyalty, and overall success.
In the educational sector, student perception is an important aspect in determining the efficiency of academic institutions. This study uses a survey of 55 students at United International University to investigate the links between institutional reputation, institutional excellence, education costs, and student preferences. The study emphasizes the importance of institutional quality, demonstrating that it has a bigger positive influence on students' preferences than educational expenses and institutional reputation.
The process includes a systematic survey using Likert scale replies, which provides a detailed overview of typical impressions and preferences. The data analysis shows a neutral link between institutional reputation and student preference, a moderate association between institutional quality and student preference, and a neutral relationship between educational costs and student preference. When deciding on an institution, students tend to prioritize its quality.
The study suggests that educational institutions prioritize high-quality education and broaden their scope to observe additional elements impacting students' preferences. It emphasizes the importance of continual monitoring and modifications to suit changing student demands and maintain consistent, superior service delivery.
In a nutshell the study offers useful insights for both the educational sectors, emphasizing the importance of service quality and student perception. Institutions should strategically increase institutional quality, manage reputation, and clearly explain educational costs in order to build positive attitudes and preferences. This comprehensive strategy is critical for building a positive image of institutions and maintaining long-term success. | en_US |
