Functions of customer service department of the National Bank Limited (Gulshan branch)

Abstract

The banking sector is reaching out to various events every day. At the same time, the banking process has become faster and the banking sector is growing. The demand for the best daily services comes with different ideas and innovative products. To survive in the competitive banking sector, all banking institutions are looking for a better opportunity to serve their customers. It is therefore necessary that everyone has an idea of banking and banking procedures. NBL believes in tomorrow's vision. To achieve the desired goal, the Bank demonstrates excellence at all levels with a climate of continuous improvement. Networking plans and strategy for the Bank to improve its competitive performance relative to others in this rapid evolution of the competitive environment. In the first chapter, I discuss the introduction and rational study, for the purpose of the study, the scope of the study and the limitations of the study. In the second chapter, I discussed the methodology of the study. In the third chapter, I analyzed the organizational context, the mission, the vision and hierarchy of the management, the production line, the financial performance and the activities related to the opening of the accounts, the deposits and checking withdrawals transaction also organization wide activities. And finally I have made a conclusion and give some recommendations of the bank. This report will provide a critical aspect of the Bank's overall banking operations.