The Roles & Responsibilities of Branch Governance Team and the Critical Analysis of ‘Cash Transaction Report’ Project of BRAC Bank Limited

Abstract

This report reflects the working experience of “BRAC Bank Limited (BBL)” as an internship report for the BBA program. The study is deals with the roles and responsibility of the Branch Governance Department and the case of CTR project. CTR project is the study of knowing communicating with the customer. The first part basically deals with the report’s Introduction, Background & objective of the report, Sources and methods of data and Limitations. In the second part of the report, I have discussed the overview of the BRAC Bank Limited is one of the third rank banks in the country, which was consolidated as private limited company on 20 May 1999 under the Companies Act, 1994 and registered in Dhaka Stock Exchange Limited on 30th November 2015 and Chittagong Stock Exchange Limited on 15th November 2015. The overview of BBL involves corporate vision, mission, values, financial snapshot, product and services, social responsibilities, etc. Currently, BBL has four subsidiaries, 186 branches and 447 ATM booths all over the country. The bank constantly gives first superiority to their customers by proving superior banking services and also contributing to the economy with social dedications. In the third part of the report, as I get the opportunity to work in BRAC Bank Ltd, I tried to explain about my experience and roles & responsibilities of the department that I had during my internship period at BRAC bank limited. It includes the nature of the job duties, responsibilities, learning from the internship and function of the department where I assigned. I’m glad and lucky enough to work in Branch Governance Team under Mr. Khalekzzaman who is head of Branch Governance Team department and Network distribution, division. I have worked under Mr. Meheraf Shamim for first one and half month and other one and half month I have worked under Mr. Omor Faruq who is the senior manager of Branch Governance Team department. In the fourth part of the report addresses the problems that the organization faces to instate the relationship with the customer and to make some recommendations and conclusion to facilitate the development of the Network system and service system to the customer of BRAC Bank Limited. Though it’s difficult to find vast information within a short time I tried my best to make this report informative.