The Role of Cabin Crew Training and Development in Delivering Onboard Service Excellence

Abstract

This report presents my internship experience at US-Bangla Airlines. It focuses on the role of cabin crew training and development in delivering excellent onboard service. The document covers the aviation industry in Bangladesh and internationally. It provides an overview of US-Bangla Airlines and analyses the competitive environment. The document describes the training and applications I finished, together with crew useful resource control, first aid, wet drills, and aircraft-type training. The importance of these trainings is related to realistic onboard service delivery. I describe my on-the-job training as a trainee during flights to numerous domestic locations. The record highlights demanding situations faced, consisting of examination stress, adapting to a different lifestyle, and communication barriers with passengers. It additionally stocks high-quality studies like teamwork, emergency preparedness, and passenger interplay. The findings show that comprehensive and sensible training is important to maintain safety and service quality. The report recommends increasing sensible drills, reducing examination frequency, enhancing language skills, and focusing more on the practical training. It emphasizes the importance of continuous learning, feedback, and teamwork. The conclusion reflects on personal growth during the internship. I gained confidence, professional skills, and a deep understanding of the responsibilities of cabin service. This report demonstrates that proper training and development are vital to delivering safe and excellent onboard services. The lessons learned will guide my future career in aviation.