Impact of Management Information System in Recruiting in a Business Process Outsourcing (BPO) Organization - Quantanite Bangladesh

Abstract

During my last trimester at United International University for my "Bachelor of Business Administration," I completed a four-month internship with Quantanite Bangladesh. Quantanite Bangladesh is one of the country's leading BPO facilities. Business process outsourcing (BPO), on the other hand, is the practice of a corporation assigning all of its internal tasks to another organization. Business process outsourcing begins when an organization believes it can profit by contracting with an outside firm to manage a business function, including supply chain management, marketing, accounting, or management information systems. In order to ensure client satisfaction, this study aims to investigate the quality of BPO services and how Quantanite Bangladesh Limited manages and maintains them for its contractual services. The report is structured as follows: Introduction, BPO industry overview, Company Overview, MIS in HR and how it is helping to cut cost and make the process efficient. Lastly How MIS process helps the IT department. At Quantanite Bangladesh Limited, financial details were maintained through work experience. Lastly, the information acquired from working with Quantanite Bangladesh Limited is used to provide proposals for enhancing the field. I became well acquainted with the company during my four-month internship and learned about their role and importance. I learned a lot about various apps and received a lot of training relating to my job. Working with these friendly coworkers and skilled lecturers also helped me get better at Excel. I had the chance to participate greatly and carry out live job. As an intern, I can attest that the entire journey was both alluring and challenging. I had the chance to test myself in every manner during the course of these four months. I can thus say with confidence that one of the best choices I've ever made was to collaborate with Quantanite Bangladesh.