Service Operations of Dhaka Bank PLC

Abstract

This report is all about discussing the service operations of an organization. After completing 3 months of experiences working as an intern, the task was to discuss about the service operations process of that organization. The subject was “Service Operations at Dhaka Bank PLC.” The motive was to gain real life experience and finding the actual process for the banking sector. The information was gathered using both primary and secondary sources. As an intern, there were several duties and responsibilities like documentation, handling customers, working as a team and many more. There were some limitations as an intern as well. However, turning the disadvantages into advantages was a challenge. The most important part, “Service Operations”, is also elaborately discussed. The role and importance of service operation process is directly related with the company’s profit. The workflow, technologies and purpose are very important part of this task. There are certain challenges and obstacles while doing all these, but the importance is more valuable. Finally, the service operation of Dhaka Bank PLC is discussed in detail. Their process is very clear and designed very smoothly to be customer-friendly. There are some scopes for improvement that are discussed as recommendation. However, Dhaka Bank PLC is already shinning by their own light.