Pathao Courier: Transformation of the Courier Industry in Bangladesh

Abstract

This report summarizes an enriching experience at Pathao’s Courier department, a leading startup of Bangladesh, which elaborated the contributions to various facets of the organization’s operations. Throughout the internship period, the role was actively involved in key initiatives including agents' acquisition, onboarding, payroll management, administrative operations and the execution of different marketing campaigns for the department that leads to gaining valuable insights into the dynamic world of business and logistics. The paper begins with an introduction of Pathao including an overview of the company's history, objectives and the Pathao Courier’s current state. The internship objectives are written in more detail below, which lists the specific things on which we worked and wanted to learn and execute in the tenure. A big part of the report is dedicated to listing the different tasks and duties such as agent payroll process, payroll settlements, administrative activities, coordinating and communication between departments and lastly learning about the overall central operations. The narrative goes into great detail about the work on these projects, including what I learned, the problems I solved and how the contributions affected the whole organization. As part of the research, this report describes our thoughts on industry trends and looks at how the company works. This in-depth analysis is made better by strategic discussions and suggestions for improvements. During the tenure, we learned about the logistic needs of businesses, improved some professional skills and helped Pathao Courier reach its departmental goals. This executive summary is a condensed version of the whole report and includes an outline of works, experiences and what makes Pathao exceptional working place for new learners.