Service Audit on Peoples Insurance Company Limited

Abstract

As a prerequisite for my BBA program at the School of Business & Economics at United International University, I successfully completed a three-month internship program at Peoples Insurance Company Ltd., Head Office, from August 3, 2025, to October 5, 2018. This experience served as the basis for my internship report. Every hour I spent in the PICL provided me some experience that is impossible to put into words because I am absolutely fresh to a realistic, corporate world context. However, they were all beneficial to my job and will be very helpful in the future. This report has been divided into many sections. The report primarily consists of a synopsis of the departments, personnel, and Peoples Insurance Company Ltd. I've covered the key points here, which include my contributions to the organization and my duties. I have discussed the interaction with my supervisor and co-worker. I have briefly discussed the service process, policy, and quality that I have found out throughout my observations and have generated necessary recommendations for improvements. I have elaborated on how I have dealt with day-to-day duties. I have written about how this internship experience was different from my expectations. And lastly, I have focused on the service that is related to marketing and can work as a blueprint for Peoples Insurance Company Ltd.